Business performance improvement

We provide clients with insight, advice and expertise to deliver effective, sustainable improvements in all areas of operations. Our team focus on sales, distribution, marketing and customer relationship management, pricing and inventory management, resource and asset management, network and fleet development, information technology, production and operations, and supply and procurement.

Our team adds in-depth knowledge to improve overall business performance for airlines and airports alike. Our expert team have hands on experience across the spectrum of aviation businesses, including airlines, airports and aircraft lessors, and services, such as catering, MRO, ground handling and ATC.

We approach each new assignment with a high-level diagnostic review to determine the underlying issues. We then seek to address these by identifying opportunities to maximise revenue, increase productivity and reduce unit costs. In addition to developing solutions, we can follow through with implementation, planning and support.

Strategy

We work at CEO and board level to help our clients evaluate their options and determine the most effective strategic direction for the company. Our advice is grounded in detailed internal and external analysis to help develop the best solution for each individual client. Our experts have significant experience in advising clients on their strategy and helping them implement it.

Our clients look for help with key strategic issues, safe in the knowledge that we’ve found effective solutions for seemingly intractable and long-term problems in the past. We don’t recycle strategic solutions, instead thinking creatively about workable options for each individual client. Furthermore, we implement the solutions we come up with – we live the results of our analysis with the client and focus on developing deliverable strategies.

Airline commercial diagnostic

We help airlines identify and address the root cause of revenue shortfalls. We carry out thorough analyses of an airline’s internal structure and operations, alongside a wider study of market functions, to determine the key issues that need to be tackled.

We bring together a team of experts with experience in areas ranging from network planning and scheduling to revenue management and pricing to loyalty and CRM. Additional team members will undertake detailed benchmarking against our proprietary database to assess a carrier’s performance in key areas, such as distribution and loyalty. Each team member brings years of relevant experience in their area of focus to provide a unique insight and depth of knowledge for our clients. Our teams will carry out a short, sharp diagnostic review to provide complete visibility and a fresh perspective for airline management.

In addition, we’ll assess whether a client’s commercial team are orchestrating their efforts in the most effective way. Optimum performance is only achieved when marketing, pricing, revenue, sales and distribution are coordinated. Through our thorough diagnostic process, we help our clients identify shortcomings and we suggest improvements.

Airline cost benchmarking

We run competitive benchmarking studies to help clients improve their efficiency and competitiveness to provide a ’like for like’ comparison between airlines. We cover all commercial, operational and support functions within an airline and tailor our support to best meet our clients’ needs.

Led by a former airline CFO, our team contains the right balance of financial and subject matter experts with extensive benchmarking experience informed by deep industry knowledge. We specialise in helping airlines benchmark their cost base against industry-leading low-cost carriers and have extensive experience of carrying out ‘deep dives’ into ground operations, engineering and maintenance, and commercial sales and distribution.

Benchmarking assignments can add real value to our clients. We unearth unique insight by using the knowledge and experience of expert associates and key data drawn from a range of proprietary databases. Our reports provide like for like market comparisons of unit costs and business performance accompanied by recommendations for profit and process improvements. This combination of data and insight provides a firm basis for informed decision-making.

Airline maintenance and technical operations, Business Restructuring, Financial Analysis, Airport Advisory, Airline Operations, Fleet Advisory, Traffic forecasting, Airline Startup

Send us an e-mail, lets set a meeting to asses your needs, our team will work across the sector to achieve enduring results, become #Airlined.